Course Contents
Office administration is becoming increasingly crucial in the workplace, and the Office Administration Course at Filozof Training Centre in Abu Dhabi will teach you the fundamentals of running an office efficiently. Our thorough training covers everything from effective communication and scheduling to essential Management courses and skills. The training of Front Desk Management Course will also teach you how to compose business emails, handle files and documents, and use office technology like copiers, scanners, and phones professionally, among other things.
Module 1: Introduction to Front Office Operations
- Overview of the hospitality industry
- Role and importance of the front office
- Structure of front office departments
- Key responsibilities and functions of front office staff
Module 2: Front Office Procedures and Systems
- Reservation procedures and systems
- Check-in and check-out processes
- Handling guest inquiries and complaints
- Managing reservations and cancellations
Module 3: Communication Skills for Front Office Staff
- Effective communication in hospitality
- Telephone etiquette and handling
- Interpersonal skills and customer service
- Dealing with difficult situations and guests
Module 4: Guest Services Management
- Understanding guest expectations and needs
- Providing personalized guest services
- Concierge services and amenities
- Upselling techniques and strategies
Module 5: Financial Management in Front Office
- Managing cash and credit transactions
- Billing procedures and revenue management
- Night auditing and financial reporting
- Budgeting and cost control in front office operations
Module 6: Front Office Staff Training and Development
- Recruitment and selection of front office staff
- Training programs and continuous education
- Performance evaluation and motivation techniques
- Teamwork and collaboration in front office
Module 7: Legal and Ethical Considerations
- Laws and regulations affecting front office operations
- Guest confidentiality and data protection
- Ethics in hospitality and customer relations
- Handling emergencies and crisis situations
Module 8: Trends and Innovations in Front Office Management
- Emerging technologies in hospitality
- Sustainability practices in front office operations
- Adaptation to changing guest expectations
- Case studies and best practices in the industry
Module 9: Practical Applications and Case Studies
- Role-playing exercises and simulations
- Case studies on effective front office management
- Practical application of skills and knowledge
- Guest speakers and industry experts (if applicable)
Assessment:
- Assignments, quizzes, and exams
- Practical demonstrations and role-playing exercises
- Final project or case study presentation
Certification:
- Successful completion of the course leads to a certification in Front Office Management from Filozof Training Centre
